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MindManager User Community Support ForumTopicQuestionMindManager Windows
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Category MindManager Windows
Version (if applicable) 21.1.231

Sign in on start-up since last update

matt j. shared this question 5 years ago
Answered

On Windows 10. Since the last update, ~every few days when I start MM, the sign-in screen pops up and I have to sign in to launch the application / validate licensing. Any suggestions?

Replies (1)

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matt j.
Contributor
● 5 years ago

I was referring to the minor MM update that came out recently. I already had v21 installed and now it is at version 21.1.231.

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Marian K.
Admin
● 5 years ago

Hi Matt,


We checked with Engineering and nothing has changed in regards to authentication between 21.0 and 21.1. Please try launching MindManager, then manually sign-out and sign-in. Let us know if you still see this issue after a few days.


Best regards,

-Marian

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matt j.
Contributor
● 5 years ago

Thanks, will try that and let you know.

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matt j.
Contributor
● 5 years ago

So far so good - haven't had to sign in again for the past week and open it daily.

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Marian K.
Admin
● 5 years ago

Thanks for the update, Matt. Glad to hear the issue appears to be resolved.


Best,

-Marian

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matt j.
Contributor
● 5 years ago

Unfortunately, it doesn't appear to be resolved. It happened again, then I did a complete uninstall / re-install, and it continues to happen.

Is there a possible issue with VPN or going through a corp network and a proxy configuration? Not sure if it's all done locally.

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Andreas V.
New User
● 5 years ago

Hello,

we have the same problem. MindManager won't save the user login credentials. Could it be a recently Windows update, that blocks it for a normal user? We don't have a problem with an admin account (but different proxy configuration).

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matt j.
Contributor
● 5 years ago

Sure.

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Andreas V.
New User
● 5 years ago

Sure, we are already in contact with the support team [MindManager #2961348].

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Andreas V.
New User
● 5 years ago

We found out that MM uses first the WinHTTP proxy configuration on start-up and later the normal Windows proxy configuration. Is that new? Maybe MM can't handle it, if you set different proxy configurations (WinHTTP, proxy script and proxyserver).

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matt j.
Contributor
● 5 years ago

I created a support ticket: 2968112 and will work through that channel unless I hear otherwise here.

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Dave L.
New User
● 5 years ago

Please share the resolution of this since I also am having to sign in frequently.

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Alex G.
MindManager Expert
● 5 years ago

Yes - I've been asked to sign in twice in three or four days.

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matt j.
Contributor
● 5 years ago

Unfortunately, I don't have any good info. Somehow it seems to have resolved for me and I haven't had this issue reoccur in a month or so. I think(?) I changed the proxy setting to No proxy, but not sure. I'll change it to the Windows default and see if the problem arises and report back.

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Andreas V.
New User
● 5 years ago

Our solution was that we got an offline version. The advantage of this is that we no longer receive annoying advertisements.

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matt j.
Contributor
● 5 years ago

Update: after changing the proxy setting to Windows default, it prompted for sign-in again. Correlation != causation, but it's a possibility. Changing back to No Proxy as that seemed to solve it for me.

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