Error in Mindmanager update
Answered
Seems that an update came out today? And now Mindmanager wont start - some kind of new login window is popping up!? And everything stops there. Anybody else having this problem? How to solve it?
Hi Janndk,
We apologize for the inconvenience. We are working on resolving this issue as soon as possible. I'll post an update when it has been resolved.
Hi Janndk,
We apologize for the inconvenience. We are working on resolving this issue as soon as possible. I'll post an update when it has been resolved.
Hi Janndk,
We believe this issue has been resolved, please try again and let us know if you still have issues.
Hi Janndk,
We believe this issue has been resolved, please try again and let us know if you still have issues.
Seems to work now. Thanks. However, no updates after all, despite the message (mail today + facebook) about new version with improvements???
Seems to work now. Thanks. However, no updates after all, despite the message (mail today + facebook) about new version with improvements???
I got a mail today telling about the new version of MindManager. It was also announced on MM facebook.
When trying to open MindManager, it wouldn't start - got just that strange popup window. Then wasting a couple of hours trying to figure out if there was something wrong with my licence, or with password or with something else.
Seems to work now. But it's the same old version, as before.
When logging in (now hen it works again) MaindManager account, it says:
"You don't have a license to use this product.
Good news! You're eligible for a free trial."
I recall there were actually the same kind of problems with the last upgrade. Mindmager were very eager to take my money again just about a month ago for "Upgrade Protection Plan (1 Year)".
So the question is: What am I paying for, if I don't get any upgrades, and even get my access blocked!?
I got a mail today telling about the new version of MindManager. It was also announced on MM facebook.
When trying to open MindManager, it wouldn't start - got just that strange popup window. Then wasting a couple of hours trying to figure out if there was something wrong with my licence, or with password or with something else.
Seems to work now. But it's the same old version, as before.
When logging in (now hen it works again) MaindManager account, it says:
"You don't have a license to use this product.
Good news! You're eligible for a free trial."
I recall there were actually the same kind of problems with the last upgrade. Mindmager were very eager to take my money again just about a month ago for "Upgrade Protection Plan (1 Year)".
So the question is: What am I paying for, if I don't get any upgrades, and even get my access blocked!?
Hello Janndk
If a customer is on a perpetual plan with UPP, they should receive an email in the next 24 hours with an activation key for the newest perpetual build.
If a customer is on a subscription plan, their usage will continue without needing a new activation key.
Cheers... Blair
Hello Janndk
If a customer is on a perpetual plan with UPP, they should receive an email in the next 24 hours with an activation key for the newest perpetual build.
If a customer is on a subscription plan, their usage will continue without needing a new activation key.
Cheers... Blair
The same is happening to me. No activation key. Email says to simply sign in as usual. Nope. On a 30-day trial.
[Disregard same msg from Tracey T. Logged in accidently with my wife's info]
The same is happening to me. No activation key. Email says to simply sign in as usual. Nope. On a 30-day trial.
[Disregard same msg from Tracey T. Logged in accidently with my wife's info]
I am checking on the process and will update this thread as soon as I hear something concrete. Sorry for the confusion.
Cheers... Blair
I am checking on the process and will update this thread as soon as I hear something concrete. Sorry for the confusion.
Cheers... Blair
We have figured out what is going on with your licences. We will have this all sorted out tomorrow. I am really sorry about this. Until then, the trials are fully functional so you should not be impeded in what you want to do. More soon.
Cheers... Blair
We have figured out what is going on with your licences. We will have this all sorted out tomorrow. I am really sorry about this. Until then, the trials are fully functional so you should not be impeded in what you want to do. More soon.
Cheers... Blair
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