How can I get renewals to fix my subsciption?
I have been going in circles to get the issues below resolved. My support enquiries have been passed on twice now and tonight I tried again through an email to firstname.lastname@example.org. See below for the problem:
I am a long-term MindManager user and while trying to update my Credit Card details on my account I discovered my automatic renewal has been stopped and that I am not able to change any payment details nor was I directed elsewhere on the site for options. My subscription expires at the end of September. I am also a beta tester on the forthcoming MM22 release. Current subscription version is 21. I can’t access MM for Teams.
Can you please advise me on how the update my credit card details and what my upgrade options are?
I notice on the Mindmanager site that my subscription model is no longer listed. Can you please guide me through what I should be doing as there does not appear to be any way to upgrade.
It is not clear from your web-site how to address these issues. I went through support, but they said to send my concern to email@example.com. Really! Why didn’t he pass it on?