How can I get renewals to fix my subsciption?

renschmid shared this question 3 years ago
Answered

I have been going in circles to get the issues below resolved. My support enquiries have been passed on twice now and tonight I tried again through an email to renewals@mindmanager.com. See below for the problem:

I am a long-term MindManager user and while trying to update my Credit Card details on my account I discovered my automatic renewal has been stopped and that I am not able to change any payment details nor was I directed elsewhere on the site for options. My subscription expires at the end of September. I am also a beta tester on the forthcoming MM22 release. Current subscription version is 21. I can’t access MM for Teams.


Can you please advise me on how the update my credit card details and what my upgrade options are?


I notice on the Mindmanager site that my subscription model is no longer listed. Can you please guide me through what I should be doing as there does not appear to be any way to upgrade.


It is not clear from your web-site how to address these issues. I went through support, but they said to send my concern to renewals@mindmanager.com. Really! Why didn’t he pass it on?


Regards


Rennie

Replies (1)

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Renewals are the right people for this.

Some subscriptions do not exist anymore

They know what is best for you.

Another way is to buy through a local reseller

The best resellers also provide training

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