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Category MindManager Snap

Snap in Android not working

Neil T. shared this question 3 years ago
Answered

Hi,


I am unable to use MindManager Snap (a component of the Go app) in Android. When I select one of the Snap functions from the initial page, it takes me to a sign-in page. When I enter the correct username and password, it gives me a "Webpage not available" message, followed by a "mindmanagergo://capturequeue..." URL. The final line of the message is "net::ERR_UNKNOWN_URL_SCHEME".

Replies (2)

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Marian K.
Admin
● 3 years ago

Hello Neil,


I am unable to reproduce this issue on my Android device. Please first try to uninstall and reinstall the App from the Google Play Store. If that does not resolve the issue, please open a case with MindManager Support by going to https://www.mindmanager.com/en/support/contact/


Best regards,

-Marian

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Andreas L.
MindManager Expert
● 3 years ago

Hi Marian, i've the same problem. Talked yesterday with Steven and I posted the error in the MindManager Snap forum.

Since the last update, the android app looks for a wrong URL

a11a71f87a9e97dd4ed9b1eab2a223c8

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Neil T.
New User
● 3 years ago

Yes, that's it exactly. It looks like the URL is attempting to use "mindmanagergo" as the protocol string.

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Neil T.
New User
● 3 years ago

Thanks. I uninstalled and reinstalled, with the same results, so I opened a support ticket.

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Pieter_van_der_Hijden
Top Contributor
● 3 years ago

I remember vaguely the same issue, happened after an android update. It was solved after switching off my phone completely, waiting for a minute and switching on again.

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Neil T.
New User
● 3 years ago

I tried that. Still got the same results.

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Andreas L.
MindManager Expert
● 3 years ago

me too 😭

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Neil T.
New User
● 3 years ago

Unfortunately, the only response I got to my support ticket was that I should check my firewall to make sure it's not blocking the app. No response as to what sort of protocol mindmanagergo:// might be.

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Andreas L.
MindManager Expert
● 3 years ago

Hi Neil, I opend a support ticket too.

There is nothing about the firewall. It's a bug.

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