MINDMANAGER COMMUNITY FORUM no answer visible

mail@christian-hostettler.ch shared this question 16 days ago
Answered

Why do I receive a mail with a reply ("answered"), but when I follow the link, I only see my own post, but no reply from the supporter?

21e30473b98513c204a857a447265ffc

Comments (7)

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Yes, That is not easy. I finally figured it out.


It appears that you have to refresh your browser to see newer responses.

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Similar question, similar response:

You need to refresh your browser as far as I can tell

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Thank you very much! That is very strange, you are there without problems in dozens of forums, but that of Mindmanager needs a manual cache clearing.

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Hello Christian,

Thank you for feedback. We are aware of caching issues with our new community platform and are working with our service provider to correct this behavior.


Best regards,

-Marian

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Fine, cool, thanks!

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@marian Kocmanek (by the way): The login procedure is also mystical: we work with > thousand logins, use a password manager and log in to all accounts with one mouse click.


With Meindmanager, however, there is not only a lack of clarity about which login data is valid for which account (in the past there was Vision, then the Cloud, then the customer account and now also the Community) - I am not aware of a single software manufacturer (we work with around 50 smaller, larger and very large software manufacturers) who maintain such an irritating, chaotic account concept as Mindjet, Mindmanager, Corel and .....


I don't know how others feel about it - as a power user I live with it pretty badly and I get annoyed every day when I use the community... :(

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I assume you have MindManager Enterprise -based on the info you give about your projects -

MindManager has send the system admin a complete instructionmovie with:


  1. How to install
  2. and How to make Single Sign On Possible

https://vimeo.com/449006242/9cb0b24c63 SSO from minute 6 and further


If your system admin follows the hints from the movie you should be fine.

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