Create New Topic
MindManager User Community Support ForumTopicQuestionMindManager Windows
Properties
Category MindManager Windows
Tags Surface, Pen, Ink, Windows 11, Lag, slow
Version (if applicable) MindManager 22 on Windows 11

MindManager 22 ink VERY slow on Surface Laptop Studio and Surface Book 2

Jim U. shared this question 2 years ago
Answered

Is there a setting or fix to help with the extreme pen lag when using a Surface Pen running MindManager 22 in Tablet Mode:

Background info

Running Windows 11

Hardware

- Surface Studio Laptop

- Surface Book 2

Note: The inking on my Surface Studio (Windows 10) works great.

Replies (2)

photo
1
Marian K.
Admin
● 2 years ago

Hello Jim,

I too have a Surface Book 2 running Windows 11 and am not experiencing pen input lag.

Can you provide more information on what you are experiencing?

Also, it appears many other Windows 11 users have experienced pen input lag in general and Microsoft suggested installing all Windows 11 updates. Have you done that?


Thanks,

-Marian

photo
1
Jim U.
New User
● 2 years ago

Thanks for your reply, Marian.

After my post above I opened support ticket #3272243 and just sent the information below to Javian.

Here's a video

https://1drv.ms/v/s!AtVCbZ9HPRJ2pspHlV76geOcfjwyJQ


MindManager Version 22.0.273 (64 bit)

Window 11 Pro

Version 21H2


OS build 22000.434

I just checked for updates. I'm all up to date.

I'm not experiencing pen lag on any other programs/apps.

Thanks,

photo
1
Marian K.
Admin
● 2 years ago

Thanks for the video. Can you check if this setting is enabled in Windows 11 and if so, try disabling it and then restart MindManager?

4871424845be74d3bd96703f6308748c


Thanks,

-Marian

photo
1
Jim U.
New User
● 2 years ago

Hi, Marian.

That option was not enabled.

photo
1
Jim U.
New User
● 2 years ago

Hi, Marian.

Your colleague, Javian, in MindManager Tech Support asked me for some configuration information and confirmed that I should completely uninstall MindManager as per the detailed instructions in this kb article.


https://kb.mindmanager.com/en/125389

Success!

The pen is working as it should now.

Thank you too for your prompt reply and suggestions.

Great support.

photo
1
Marian K.
Admin
● 2 years ago

Thanks for closing the loop. I'm glad to see the issue has been resolved.


Best,

-Marian

---