MM21 won't open

Kevin F. shared this question 33 days ago
Answered

I have had a copy of MM21 working for the best part of a year. On the last windows update it failed to open with a white splash screen. I have tried removing and re-installing still no luck. The older versions of MM19 etc still work. But I cannot open my new files with the older versions of MM. Any thoughts?

Replies (3)

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It may be that you need to login again in your license server after this Windows update.

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Hi Kevin,

If reinstalling did not resolve the issue, next steps are to open a case with MindManager Support here - MindManager Support

Best regards,

-Marian

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Hi Kevin,

MM21 uses the new license server and you need to login. This login has to refreshed every 30 days.

I had the same issue on all my Surfaces. Login again and MM21 works

Best regards

Andreas

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