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MindManager User Community Support ForumTopicQuestionMindManager Snap
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Category MindManager Snap
Tags snap, edge, browser

Snap Addin MS Edge doesn't allow to login

Andreas L. shared this question 23 months ago
Answered

the Snap Addin in MS Edge doesn't work anymore. Maybe because of the beta test?

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Microsoft Edge Version 94.0.992.38 (Offizielles Build) (64-Bit)


Any ideas? Thank you.

Andreas

Replies (1)

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Marian K.
Admin
● 23 months ago

Hi Andreas,


The MS Edge Snap extension is working fine for me on my end. I would suggest you try to uninstall and reinstall the extension and if that does not work, open a case with MindManager Support.


Best,

-Marian

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Andreas L.
MindManager Expert
● 23 months ago

Hi Marian,

I installed it on a brand new computer and synchronized my Edge.

I uninstalled the app from the Edge again, but no changes. I can't log in. Nothing happens if i click on it

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Mark
Contributor
● 23 months ago

I'm having the exact same issue.

In addition to remove / reinstall I've:

  • Reset browser
  • Deleted profile / Created new profile
  • Ensured MM was green-lighted in firewall (along with [*.]mindmanager.com)

No other issues with other add-ins.

I have no problems using a program call

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Alex G.
MindManager Expert
● 23 months ago

It doesn't seem to work for me either. I try to send a snap and nothing happens. The Chrome app seems to be working fine.

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Marian K.
Admin
● 23 months ago

Hi All,


Why I cannot reproduce the issue with logging in, I can reproduce the issue where content sent from the Edge extension is not showing up in the Snap Queue and I have escalated this issue to our QA Team.


I'll update this thread when I learn more.


Best,

-Marian

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Andreas L.
MindManager Expert
● 23 months ago

Hi Marian,

it likes like we can't reach the MindManager queue server.

btw. my Android app ist dead for half a year 😭 and the support can't reproduce the problem either. Maybe that's the reason why the is rated with only 1 star and nobody is using it

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