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MindManager User Community Support Forum Topic Question MindManager Windows

Category MindManager Windows

Version (if applicable) 21

Can no longer use Mind Manager 21 on Windows

Scott L. shared this question ago

Answered

I have been using Mind Manager for a long time and have upgraded several times. I don't use it often so I don't know when things go broken. I'm attempting to use Mind Manager 21 on Windows 10 and 11 (I have a valid license and shown on my account) that has worked just a year ago and now will not start up. The popup screen when it first loads isn't rendering anything and is coming up all white. It hangs indefinitely and if I close it MM also closes. Is there a known solution for this problem?

This article does not help since that popup screen is what is blank. https://kb.mindmanager.com/125312

Replies (2)

Ary V.

MindManager Expert

● 59 days ago

You have to login every 30 days or so

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Scott L.

New User

● 59 days ago

I can't login because the login screen is blank and never renders.

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Alex G.

MindManager Expert

● 59 days ago

Have you contacted MindManager support?

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Scott L.

New User

● 59 days ago

Not yet. I was going to see if the community had any answers to the issue. I'll try to contact them now.

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Marian K.

Admin

● 59 days ago

Hi Scott,

I suggest you try uninstalling MindManager 21 and then reinstall using the links here - https://kb.mindmanager.com/125300/#section3

Support for MindManager 21 has been retired. I suspect the blank screen issue is due to not having WebView2 installed on your system. You can install that separately here - https://developer.microsoft.com/en-us/microsoft-edge/webview2/?form=MA13LH#download

Best,

-Marian

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Scott L.

New User

● 59 days ago

I already tried that and I also setup a fresh install of Windows 10 in a VM to test if it is related to something in Windows 11. It is the same problem for the originally working install on my Win11 machine and the fresh Win10 install. The login screen is blank.

I'll try the Webviee I stall tonight and post back. Thank you!

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Scott L.

New User

● 58 days ago

I tried uninstalling and reinstalling using the download link you provided (as compared to the previous version I had downloaded) and that did fix it up. Thank you for that! So now I'm wondering why it doesn't update itself!

Thank you so much for the help!

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