How do I upgrade from essentials to pro?

Bob R. shared this question 7 months ago
Answered

I just started using Essentials after using the desktop version for over a decade. It really has very limited functionality, the interface is clunky and the overall appearance is in attractive. There is also, inexplicably, no user manual. Only "new user" videos. So I need to upgrade to the Pro version.

I am within the 30 day trial window. But I cannot find a way to upgrade to pro and have the original payment applied. I can also find no way to cancel the subscription and get a refund. Yes, I went back to the original email and cancelled the subscription, but that just stops the auto renewal.

Help would be appreciated. I had a ticket submitted for me yesterday by tech support. As I did not get a response I sent another in today.

Thanks

Replies (3)

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Hi Bob,

Our Customer Service team will reply and address your upgrade options early next week, we have some regional office closures due to the Easter Holiday.

Thank you for your patience,
-Marian

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Great. In the meantime, how do I print in essentials and get the words to show up? I just printed the mind map I created and all I get are boxes and lines.

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Hi Bob,

We cant reproduce the error with printing. Are you seeing this issue with all maps or just a specific file? Topic Fill Color or font color can possibly be a cause here.

Also, Do you see the 'Upgrade to Pro' option under the File Menu in the Web App?

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