snap not working with text, iOS

MartinDahm shared this question 9 months ago
Answered

When I try to create a snap with text, the keyboard immediately disappears and it won't let me enter any text. Im using iPhone, iOS is updated and the MindManager/Go app is freshly downloaded from the App Store (it is however 2 years old, version 6.0, isn't there a newer version?).

I click on the text-icon (the pen symbol) and the keyboard appears, but within a second the keyboard disappears again and it won't let me enter any kind of text at all. Repeated presses on the pen-icon shows the keyboard for a brief moment and then it disappears again rendering snap unusable for anything other than pictures.

Is there something I need to do or isn't the text feature in snap supposed to be workin?

Replies (2)

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Hello,

This is a known issue and we are investigating options to fix it and get an update out. In the mean time, you can use MindManager Snap in MindManager Web, Mac or Windows.

Best regards,

-Marian

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This error is still reported from some of my clients. Please fix it.

Even the Android App doesn't work anymore 😭

05a922aae7dbc95801de60ab77f3122f

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