Mindmanager keeps crashing on startup
Answered
Hi all,
Mindmanager keeps crashing on my Mac (Ventura 13.6.1). I reinstalled Mindmanager and deleted the preferences in the Library.
I can start the app with a different user but can't figure out what leads to the crash.
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Attached is the crash report:
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-------------------------------------[br]Translated Report (Full Report Below)[br]-------------------------------------[br][br]Process: MindManager [20866][br]Path: /Applications/MindManager.app/Contents/MacOS/MindManager[br]Identifier: com.mindjet.mindmanager.23[br]Version: 23.0.169 (23.0.169)[br]Code Type: X86-64 (Native)[br]Parent Process: launchd [1][br]User ID: 501[br][br]Date/Time: 2024-02-23 16:25:04.0603 +0100[br]OS Version: macOS 13.6.1 (22G313)[br]Report Version: 12[br]Anonymous UUID: 6581BD86-2FF0-4FB7-FA6F-4AEE692C1F0B[br][br]Sleep/Wake UUID: BE6F6ADB-79B3-4D23-A560-01B74175ABB5[br][br]Time Awake Since Boot: 170000 seconds[br]Time Since Wake: 8942 seconds[br][br]System Integrity Protection: enabled[br][br]Crashed Thread: 0 Dispatch queue: com.apple.main-thread[br][br]Exception Type: EXC_BAD_ACCESS (SIGSEGV)[br]Exception Codes: KERN_INVALID_ADDRESS at 0x00007ffffffffff8[br]Exception Codes: 0x0000000000000001, 0x00007ffffffffff8[br][br]Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11[br]Terminating Process: exc handler [20866][br][br]VM Region Info: 0x7ffffffffff8 is not in any region. Bytes after previous region: 20473 [br] REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL[br] shared memory 7fffffffa000-7fffffffb000 [ 4K] r-x/r-x SM=SHM [br]---> [br] UNUSED SPACE AT END[br][br]Thread 0 Crashed:: Dispatch queue: com.apple.main-thread[br]0 libobjc.A.dylib 0x7ff808eff217 objc_msgSend + 23[br]1 AppKit 0x7ff80c97315f -[NSDocumentController(NSWindowRestoration) _restorePersistentDocumentWithState:completionHandler:] + 2302[br]2 AppKit 0x7ff80c973690 __97+[NSDocumentController(NSWindowRestoration) restoreWindowWithIdentifier:state:completionHandler:]_block_invoke_2 + 489[br]3 AppKit 0x7ff80c97349e __97+[NSDocumentController(NSWindowRestoration) restoreWindowWithIdentifier:state:completionHandler:]_block_invoke + 121[br]4 AppKit 0x7ff80c97341f +[NSDocumentController(NSWindowRestoration) restoreWindowWithIdentifier:state:completionHandler:] + 98[br]5 AppKit 0x7ff80c4119f6 -[NSApplication(NSPersistentUIRestorationSupport) restoreWindowWithIdentifier:state:completionHandler:] + 336[br]6 AppKit 0x7ff80c411527 -[NSApplication(NSPersistentUIRestorationSupport) _restoreWindowWithRestoration:completionHandler:] + 582[br]7 AppKit 0x7ff80d039eeb -[NSPersistentUIRestorer restoreStateFromRecords:usingDelegate:requireSecureCoding:completionHandler:] + 1893[br]8 AppKit 0x7ff80c41061d -[NSPersistentUIManager restoreAllPersistentStateWithCompletionHandler:] + 413[br]9 AppKit 0x7ff80c40fc2b -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:completionHandler:] + 358[br]10 AppKit 0x7ff80c40f9b5 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 528[br]11 AppKit 0x7ff80c40f618 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 665[br]12 Foundation 0x7ff80a1cfaa4 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 308[br]13 Foundation 0x7ff80a1cf916 _NSAppleEventManagerGenericHandler + 80[br]14 AE 0x7ff80f7be033 0x7ff80f7af000 + 61491[br]15 AE 0x7ff80f7bd89f 0x7ff80f7af000 + 59551[br]16 AE 0x7ff80f7b6ec4 aeProcessAppleEvent + 419[br]17 HIToolbox 0x7ff812dffc48 AEProcessAppleEvent + 54[br]18 AppKit 0x7ff80c40a5a6 _DPSNextEvent + 1700[br]19 AppKit 0x7ff80c409106 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1214[br]20 AppKit 0x7ff80c3fb788 -[NSApplication run] + 586[br]21 AppKit 0x7ff80c3cf9a1 NSApplicationMain + 817[br]22 MindManager 0x10e1e871c 0x10e1e3000 + 22300[br]23 dyld 0x7ff808f3a41f start + 1903[br][br]Thread 1:: Dispatch queue: NSCGSTransactionAfter[br]0 libsystem_kernel.dylib 0x7ff809255536 semaphore_timedwait_trap + 10[br]1 SkyLight 0x7ff80e1f0914 SLSTransactionWait + 203[br]2 AppKit 0x7ff80cf1763d __NSCGSTransactionAddPostDecodeAction_block_invoke_2 + 67[br]3 libdispatch.dylib 0x7ff8090f1d91 _dispatch_call_block_and_release + 12[br]4 libdispatch.dylib 0x7ff8090f3033 _dispatch_client_callout + 8[br]5 libdispatch.dylib 0x7ff8090f9200 _dispatch_lane_serial_drain + 769[br]6 libdispatch.dylib 0x7ff8090f9d6c _dispatch_lane_invoke + 417[br]7 libdispatch.dylib 0x7ff8091043fc _dispatch_workloop_worker_thread + 765[br]8 libsystem_pthread.dylib 0x7ff809290c55 _pthread_wqthread + 327[br]9 libsystem_pthread.dylib 0x7ff80928fbbf start_wqthread + 15[br][br]Thread 2:[br]0 libsystem_pthread.dylib 0x7ff80928fbb0 start_wqthread + 0[br][br]Thread 3:[br]0 libsystem_pthread.dylib 0x7ff80928fbb0 start_wqthread + 0[br][br]Thread 4:[br]0 libsystem_pthread.dylib 0x7ff80928fbb0 start_wqthread + 0[br][br]Thread 5:[br]0 libsystem_pthread.dylib 0x7ff80928fbb0 start_wqthread + 0[br][br]Thread 6:[br]0 libsystem_kernel.dylib 0x7ff8092555a2 mach_msg2_trap + 10[br]1 libsystem_kernel.dylib 0x7ff80926371d mach_msg2_internal + 78[br]2 libsystem_kernel.dylib 0x7ff80925c5d4 mach_msg_overwrite + 692[br]3 libsystem_kernel.dylib 0x7ff80925588a mach_msg + 19[br]4 CoreFoundation 0x7ff80936ffff __CFRunLoopServiceMachPort + 145[br]5 CoreFoundation 0x7ff80936ea80 __CFRunLoopRun + 1365[br]6 CoreFoundation 0x7ff80936dec1 CFRunLoopRunSpecific + 560[br]7 Foundation 0x7ff80a27ea43 -[NSConcreteTask waitUntilExit] + 332[br]8 MindManager 0x10e22ce52 0x10e1e3000 + 302674[br]9 MindManager 0x10e22c4f8 0x10e1e3000 + 300280[br]10 MindManager 0x10e22bac0 0x10e1e3000 + 297664[br]11 Foundation 0x7ff80a1f35d3 __NSThread__start__ + 1009[br]12 libsystem_pthread.dylib 0x7ff8092941d3 _pthread_start + 125[br]13 libsystem_pthread.dylib 0x7ff80928fbd3 thread_start + 15[br][br]Thread 7:[br]0 libsystem_pthread.dylib 0x7ff80928fbb0 start_wqthread + 0[br][br][br]Thread 0 crashed with X86 Thread State (64-bit):[br] rax: 0x0000000000000000 rbx: 0x0000600002ad5710 rcx: 0x00007fc4a491fac0 rdx: 0x00000000968181a2[br] rdi: 0x00007ffffffffff8 rsi: 0x00007ff8282442af rbp: 0x00007ff7b1d1b4d0 rsp: 0x00007ff7b1d1b1f8[br] r8: 0x0000000000000200 r9: 0x00000000000001ff r10: 0x00007ffffffffff8 r11: 0x000060000266dd90[br] r12: 0x00007ff808eff200 r13: 0x00007ff7b1d1b548 r14: 0x00006000024153c0 r15: 0x0000000000000000[br] rip: 0x00007ff808eff217 rfl: 0x0000000000010246 cr2: 0x00007ffffffffff8[br] [br]Logical CPU: 3[br]Error Code: 0x00000004 (no mapping for user data read)[br]Trap Number: 14[br][br]Thread 0 instruction stream:[br] 08 eb 0a 49 83 3b 01 76-17 49 83 c3 10 49 3b 33 ...I.;.v.I...I;3[br] 75 f1 49 8b 43 08 48 83-f8 00 74 03 4c 31 d0 c3 u.I.C.H...t.L1..[br] eb 00 31 c0 c3 66 66 66-66 66 66 2e 0f 1f 84 00 ..1..ffffff.....[br] 00 00 00 00 66 66 66 66-66 66 2e 0f 1f 84 00 00 ....ffffff......[br] 00 00 00 66 0f 1f 44 00-00 48 85 ff 2e 74 72 40 ...f..D..H...tr@[br] f6 c7 01 2e 75 76 49 ba-f8 ff ff ff ff 7f 00 00 ....uvI.........[br] [4c]23 17 49 89 f3 45 23-5a 18 49 c1 e3 04 4d 03 L#.I..E#Z.I...M.<==[br] 5a 10 49 3b 33 75 0a 4d-8b 5b 08 4d 31 d3 41 ff Z.I;3u.M.[.M1.A.[br] e3 49 83 3b 01 76 13 49-83 c3 10 49 3b 33 75 f1 .I.;.v.I...I;3u.[br] 4d 8b 5b 08 4d 31 d3 41-ff e3 72 70 4d 8b 5b 08 M.[.M1.A..rpM.[.[br] eb 0a 49 83 3b 01 76 13-49 83 c3 10 49 3b 33 75 ..I.;.v.I...I;3u[br] f1 4d 8b 5b 08 4d 31 d3-41 ff e3 eb 4f 0f 1f 40 .M.[.M1.A...O..@[br][br]Binary Images:[br] 0x10e1e3000 - 0x10eac6fff com.mindjet.mindmanager.23 (23.0.169) <26945cdf-b020-3658-b560-fe5517559cb9> /Applications/MindManager.app/Contents/MacOS/MindManager[br] 0x10f617000 - 0x10f8a6fff libxerces-c-3.2.dylib (*) <89e8e96a-32f4-39f9-8751-0dc1a438cb0d> /Applications/MindManager.app/Contents/Frameworks/libxerces-c-3.2.dylib[br] 0x10fa8f000 - 0x10fc5efff libxalan-c.112.dylib (*) <7276c373-3972-3ab9-bb39-c6266044ae86> /Applications/MindManager.app/Contents/Frameworks/libxalan-c.112.dylib[br] 0x10ed54000 - 0x10ed5bfff libxalanMsg.112.dylib (*) <48316549-3a98-3f1a-a9c2-8f2c7afd7bc6> /Applications/MindManager.app/Contents/Frameworks/libxalanMsg.112.dylib[br] 0x10ed28000 - 0x10ed2ffff com.mindjet.MmZip (*) <8cb296b6-7f47-3653-b5b8-802bb41281fb> /Applications/MindManager.app/Contents/Frameworks/MmZip.framework/Versions/A/MmZip[br] 0x10ee03000 - 0x10ee12fff com.mindjet.mindmanager.SocketIOAdapter.SocketIOAdapter (1.0) <c5e31073-6910-30c9-9364-6e12630c6a61> /Applications/MindManager.app/Contents/Frameworks/SocketIOAdapter.framework/Versions/A/SocketIOAdapter[br] 0x10ee4f000 - 0x10f0bafff com.mindjet.MmDataModel (*) <20f91092-a5ec-3dbe-be67-4244d22b20a1> /Applications/MindManager.app/Contents/Frameworks/MmDataModel.framework/Versions/A/MmDataModel[br] 0x10ed68000 - 0x10edabfff com.mindjet.MmXml (*) <0760a5f2-3438-38c9-9355-39e3ad2f0bb5> /Applications/MindManager.app/Contents/Frameworks/MmXml.framework/Versions/A/MmXml[br] 0x11021e000 - 0x1103d5fff libECommStore.dylib (*) <692bce4e-dfcb-347b-92ff-bd814e9face0> /Applications/MindManager.app/Contents/Frameworks/libECommStore.dylib[br] 0x10f413000 - 0x10f41afff com.mindjet.MmEncryption (*) <f3b18282-1559-3f4f-bb02-cbfc5bc79e29> /Applications/MindManager.app/Contents/Frameworks/MmEncryption.framework/Versions/A/MmEncryption[br] 0x10f4de000 - 0x10f509fff com.mindjet.mindmanager.ClippingBezierMac 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0x10f3eafff com.mindjet.MindjetFoundation (*) <6e3f65fe-609f-34ad-ada1-4fe322595d86> /Applications/MindManager.app/Contents/Frameworks/MindjetFoundation.framework/Versions/A/MindjetFoundation[br] 0x10fe7f000 - 0x10fe9efff libproductanalytics.dylib (*) <1da19017-6536-32f9-9ff7-6e2282b35a1e> /Applications/MindManager.app/Contents/Frameworks/libproductanalytics.dylib[br] 0x10f5f2000 - 0x10f5f9fff org.cocoapods.GTMAppAuth (1.2.3) <84072ec4-fb07-356a-9e83-0dafe5e2cb08> /Applications/MindManager.app/Contents/Frameworks/GTMAppAuth.framework/Versions/A/GTMAppAuth[br] 0x10f3ff000 - 0x10f402fff libTracking.dylib (*) <3b896126-983b-33c3-80c2-eb413f6e9d24> /Applications/MindManager.app/Contents/Frameworks/libTracking.dylib[br] 0x10fdf2000 - 0x10fdf5fff libEComm.dylib (*) <b7587ee9-af2a-30b9-b78b-ee3943f5815e> /Applications/MindManager.app/Contents/Frameworks/libEComm.dylib[br] 0x10fed3000 - 0x11000afff com.microsoft.MSAL (1.2.13) <f35ae6c3-fa80-38d7-8e63-1931cb351a97> /Applications/MindManager.app/Contents/Frameworks/MSAL.framework/Versions/A/MSAL[br] 0x10fdcb000 - 0x10fdd2fff libECommLogger.dylib (*) <afa10df4-4cd1-32e9-b1ae-19661fcaf338> /Applications/MindManager.app/Contents/Frameworks/libECommLogger.dylib[br] 0x11047a000 - 0x110489fff com.google.FBLPromises (1.0) <982921a1-5a58-39c5-9b81-e2f6c6320069> /Applications/MindManager.app/Contents/Frameworks/FBLPromises.framework/Versions/A/FBLPromises[br] 0x11066f000 - 0x1106b6fff com.mindjet.mindmanager.QtitanRibbonControl (2.0.0) <cf64cf45-ab85-33b8-b99c-93a0f03add6b> /Applications/MindManager.app/Contents/Frameworks/QtitanRibbonControl.framework/Versions/A/QtitanRibbonControl[br] 0x111bbd000 - 0x111e64fff com.Microsoft.MSGraph.MSGraphClientModels (1.3.0) <5439e548-a508-38f6-ad40-1d2a83668920> /Applications/MindManager.app/Contents/Frameworks/MSGraphClientModels.framework/Versions/A/MSGraphClientModels[br] 0x11074f000 - 0x11078efff SVGKit.SVGKitFramework-OSX (2.1.0) 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/Applications/MindManager.app/Contents/Frameworks/ClippingBezierMac.framework/Versions/A/Frameworks/PerformanceBezierMac.framework/Versions/A/PerformanceBezierMac[br] 0x110b31000 - 0x110c48fff libQtitanBase.2.3.1.dylib (*) <f8de0ceb-fc4c-38cc-a174-2f2fd4262f16> /Applications/MindManager.app/Contents/Frameworks/QtitanRibbonControl.framework/Versions/A/Frameworks/libQtitanBase.2.3.1.dylib[br] 0x110807000 - 0x110a6efff libQtitanStyle.2.3.1.dylib (*) <52543175-0296-333e-a70a-f15ceb9be94d> /Applications/MindManager.app/Contents/Frameworks/QtitanRibbonControl.framework/Versions/A/Frameworks/libQtitanStyle.2.3.1.dylib[br] 0x110fb6000 - 0x111055fff libQtitanRibbon.6.3.1.dylib (*) <05d6dab3-aa26-3a70-b3a3-5b4851640d54> /Applications/MindManager.app/Contents/Frameworks/QtitanRibbonControl.framework/Versions/A/Frameworks/libQtitanRibbon.6.3.1.dylib[br] 0x11112a000 - 0x1117cdfff org.qt-project.QtGui (6.3) <28cf3b48-79ee-3783-94d9-927c61b51db5> /Applications/MindManager.app/Contents/Frameworks/QtitanRibbonControl.framework/Versions/A/Frameworks/QtGui.framework/Versions/A/QtGui[br] 0x110cc5000 - 0x110ce0fff org.qt-project.QtXml (6.3) <c8baf3f5-39cf-3cea-ae98-f8a1ccb856c4> /Applications/MindManager.app/Contents/Frameworks/QtitanRibbonControl.framework/Versions/A/Frameworks/QtXml.framework/Versions/A/QtXml[br] 0x1130c7000 - 0x1135c6fff org.qt-project.QtCore (6.3) <ec7a9e86-a0ec-307b-9056-3da962b1462d> /Applications/MindManager.app/Contents/Frameworks/QtitanRibbonControl.framework/Versions/A/Frameworks/QtCore.framework/Versions/A/QtCore[br] 0x110df4000 - 0x110e37fff libQtitanFastInfoset.2.3.1.dylib (*) <a640fd09-6edc-3470-9ef3-0ee3de061f29> /Applications/MindManager.app/Contents/Frameworks/QtitanRibbonControl.framework/Versions/A/Frameworks/libQtitanFastInfoset.2.3.1.dylib[br] 0x110cf5000 - 0x110d80fff org.qt-project.QtDBus (6.3) <1f54599d-5aea-32ca-bd9c-e7cfa97a2b06> /Applications/MindManager.app/Contents/Frameworks/QtitanRibbonControl.framework/Versions/A/Frameworks/QtDBus.framework/Versions/A/QtDBus[br] 0x1118fa000 - 0x111945fff org.qt-project.QtPrintSupport (6.3) <ec8f2828-3dbe-313a-a1b7-8d9165d21857> /Applications/MindManager.app/Contents/Frameworks/QtitanRibbonControl.framework/Versions/A/Frameworks/QtPrintSupport.framework/Versions/A/QtPrintSupport[br] 0x112605000 - 0x112ac0fff org.qt-project.QtWidgets (6.3) <f6145ebb-6ad9-3f3f-8bfc-02a14c58636e> /Applications/MindManager.app/Contents/Frameworks/QtitanRibbonControl.framework/Versions/A/Frameworks/QtWidgets.framework/Versions/A/QtWidgets[br] 0x110abf000 - 0x110ad6fff com.deusty.CocoaLumberjack (3.7.4) <e0e916b5-777c-3b7d-9db6-32997054808d> /Applications/MindManager.app/Contents/Frameworks/SVGKit.framework/Versions/A/Frameworks/CocoaLumberjack.framework/Versions/A/CocoaLumberjack[br] 0x111ad2000 - 0x111b6dfff libqcocoa.dylib (*) <0564e1c1-d75b-366e-a276-e8a4cbdb47a7> /Applications/MindManager.app/Contents/Frameworks/QtitanRibbonControl.framework/Versions/A/PlugIns/platforms/libqcocoa.dylib[br] 0x118a2d000 - 0x118a54fff libqmacstyle.dylib (*) <5569261b-5473-3030-8701-adb087ad7faa> /Applications/MindManager.app/Contents/Frameworks/QtitanRibbonControl.framework/Versions/A/PlugIns/styles/libqmacstyle.dylib[br] 0x1189d5000 - 0x1189d8fff com.apple.textencoding.unicode (7.1) <e4209a80-d488-3467-8a98-798f2634aa27> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings[br] 0x7ff808ef8000 - 0x7ff808f33ff8 libobjc.A.dylib (*) <71bea5c7-72c8-3eb0-b28f-1cdbc651891b> /usr/lib/libobjc.A.dylib[br] 0x7ff80c3cc000 - 0x7ff80d3d3fff com.apple.AppKit (6.9) <c5499c27-03c5-3194-815e-94cf6e6b68db> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit[br] 0x7ff80a19b000 - 0x7ff80ab23ff1 com.apple.Foundation (6.9) <b7674982-bc75-3c0e-a6de-ae0b4bc8896c> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation[br] 0x7ff80f7af000 - 0x7ff80f821ff7 com.apple.AE (944) <171aaf4e-b73e-3b88-8057-7dea79cefdd2> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE[br] 0x7ff812dc1000 - 0x7ff8130b8ff9 com.apple.HIToolbox (2.1.1) <bbbf9caf-5b24-3c4c-b275-e85d272258c9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox[br] 0x7ff808f34000 - 0x7ff808fcc5ef dyld (*) <3df96f32-b9c9-3566-a6b7-4daebc6d6563> /usr/lib/dyld[br] 0x7ff809254000 - 0x7ff80928dfff libsystem_kernel.dylib (*) <3f11f30e-7216-3a5a-8f7d-504e349b672b> /usr/lib/system/libsystem_kernel.dylib[br] 0x7ff80df09000 - 0x7ff80e2fbff1 com.apple.SkyLight (1.600.0) <bb4e24da-56b9-38fd-88d0-f529ba877272> /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/SkyLight[br] 0x7ff8090f0000 - 0x7ff809137ff3 libdispatch.dylib (*) <677ae7f7-158f-328b-85e2-8a960327856d> /usr/lib/system/libdispatch.dylib[br] 0x7ff80928e000 - 0x7ff809299fff libsystem_pthread.dylib (*) <3a3fa85c-f1fe-336c-bf68-924fc947ade3> /usr/lib/system/libsystem_pthread.dylib[br] 0x7ff8092f3000 - 0x7ff80978ffef com.apple.CoreFoundation (6.9) <46af372c-e1f2-33b3-a032-d5ac06f50c80> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation[br] 0x0 - 0xffffffffffffffff ??? 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Hi Anke,
Please open a case with MindManager Technical Support here - https://www.mindmanager.com/en/support/contact/
Best regards,
-Marian
Hi Anke,
Please open a case with MindManager Technical Support here - https://www.mindmanager.com/en/support/contact/
Best regards,
-Marian
---