Not able to type on Keyboard while using MindmangerGo on Iphone or Ipad

Bobby M. shared this question 10 months ago
Discussion Open

I've been experiencing an issue with MindmanagerGo, and I'm patiently waiting for MM to resolve it. The problem occurs when I attempt to add a message in the dialog box - the keyboard appears but then instantly retracts beneath the visible screen of my iPhone or iPad. I've attached a screenshot below that shows the keyboard disappearing under the screen. Can anyone else confirm if they're facing the same problem? Initially, I thought this was a glitch unique to my phone, but I've also replicated the issue on my iPad.

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Replies (8)

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On my Android...

If I click on the screen - it looks the same as your image - the keyboard appears, as I would expect.

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Have just reproduced the behaviour on my iPad Air 2. The keyboard disappeared somehow and I was able to bring it back by just typing again beneath the pencil.

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I tried your suggestion, but it did not work on either my phone or Ipad. It does work on my desk top snap app. This has been very frustrating, as I use this app constantly while on the road visiting customer to take notes. Please (Mindmanger) fix this issue.

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Meanwhile I need to agree to @Bobby, unfortunately. It is (meanwhile) impossible to create new notes. This was working properly for many years.

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Thank you for your feedback, @detef.huss. As my annual renewal approaches, I'm questioning the value of continuing to pay for the software if I haven't been able to utilize it for the past five months.

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Meanwhile I have found out, that it works fine on iOS 15.*, but fails on iOS 17.*. The Mindjet-Support has agreed to my result, stating they would search for a solution. What ever that would mean.


The MindManager is my upmost important tool! Therefore, I'm in no doubt about the subscription.


Regarding MM Go, I meanwhile tend to abstain from the snap-funtionality. Instead I tend to use OneNote and copy and paste later into the respective map. My habit is to have extensive, thoroughly maintained maps. OneNote ia a great tool on the go. Hence, why should I quarrel with the restrictions of MM Go? I'm tired about the endless "edit functionality" discussions.


Let us enjoy the great values both out of MindManager and OneNote!

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I wanted to send myself the picture via Snap. ;-) It does not work.

I saw this a few days ago. I thought it was due to the internet connection.

It still worked on 25 January. Could it have something to do with the last update?

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Hi all,

I just tested the MindManager Go app on my Android.

Created a SNAP with text set to my snap queue

The same with a picture made with the snap app

And the same with an image from my library


All 3 appear in my snap queue on my Windows desktop with MindManager vs 23.1.240


Do you have the same, or Iphone etc???

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Yes, I was able to replicate this problem on my iPad.

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