Error when upgrading to v23 during install

t m. shared this question 3 months ago

I cannot succeed in installation of v23. Each time I receive "We have encountered and error"

Product: MindManager (64-bit)
Version: 22.2.366
Mode: Normal
User Name: TjM
Mindjet ID: none
OS: Windows 10 Home 64-bit version 6.3.22621
Tablet: supported; enabled
Multitouch: enabled
Internet Admin Flag: internet enabled
Database Linker (disabled)
Microsoft Excel Linker (enabled)
Microsoft Outlook Map Parts (enabled)
Microsoft Project Import and Export (enabled)
Smart Map Parts (enabled)
Sort Topics (enabled)
Save as Web Pages (disabled)
MPX Import (disabled)
Browser (enabled)
Analytic Views AddIn (disabled)
Brainstorming AddIn (disabled)
Excel AddIn (enabled)
FreeMind Import (enabled)
Gantt Pro (enabled)
Export HTML5 Maps (enabled)
OPML Import and Export (enabled)
Microsoft SharePoint Linker (enabled)
Word AddIn (enabled)
XMind Import (enabled)
File Explorer (enabled)
Internet Explorer Version: 11.1.22621.0
Default Browser: Chrome
Microsoft Office Applications:
Word 16 64-bit
Excel 16 64-bit
Outlook 16 64-bit
PowerPoint 16 64-bit
MSProject 14 32-bit
Visio 11 32-bit

Replies (2)


I think it's a specific problem. It's probably better to open a support ticket.


Hello t m.,

The error is too generic to help troubleshoot here. As Rene suggested, please open a support ticket.

Best regards,