Is there a template for a Customer Journey Map?

Edward H. shared this question 7 months ago
Answered

Replies (2)

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Hello Edward

If nobody has a template, the vertical swimlanes background shape would be a good starting point. Each column can be a stage in the journey, with floating topics describing the steps. The steps can be joined by relationships to show the flow.

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9df11d804bb49c385b7545f9e451f602

Hello Edward,

You will find a template in the MindManager 23.1 version. I have attached this template (pre-filled)

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Thanks Rene! This template will help me draft my customer journey map. - Ed

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