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Problems with Mindmanager Pro for Individuals and Teams

Kandis N. shared this question 20 months ago
Answered

Difficulty with customer support. Our Pro account ($179) has been changed to an individual account ($99). Can someone please explain why? We have been using the software for 2 of us for several months and now my colleague is blocked.

Replies (1)

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Ary V.
MindManager Expert
● 20 months ago

Please delete the attachment asap

Nobody needs to know your license key.

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Kandis N.
New User
● 20 months ago

Thank you Ary!

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Marian K.
Admin
● 20 months ago

HI Kandis,

I'm sorry to hear you had difficulty with our customer support team, but they are best equipped to help with this matter. I suggest you contact them again and I will send the team a quick note advising you need further assistance.

Also, to clarify our offerings: The $179/yr subscription for MindManager Professional is per user and includes access to MindManager Windows, MindManager Mac, and MindManager Web. The $99/yr subscription for MindManager Essentials is per user and includes access to MindManager Web only.

Each user needs to have their own subscription.

I hope that helps.

Best regards,

-Marian





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Kandis N.
New User
● 20 months ago

So this means that each team member needs a $179 Mindmanager Pro for Individuals and Teams. We would pay $716 annually if we have 4 members? This is not the impression given in your advertising.

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Marian K.
Admin
● 20 months ago

Hi Kandis,


Yes, this is correct.

Best regards,

-Marian

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