Forgotten password

Emma H. shared this question 18 months ago
Discussion Open

Users are reporting issues when selecting Forgotten Password.

Users have not received an email allowing them to change their password.

Replies (1)


Hello Emma,

I just checked and there are no issues with the Forgot Password emails being sent from our end. It's likely the emails are caught in your email filters or spam folders.

I spoke to our Technical Support Team, and they will open a case and contact you shortly to further troubleshoot.

Best regards,