Is there a way to open/view html5 map on chrome/edge/FF?

Karol G. shared this question 7 months ago
Answered

Just look on the screen, the map is loading but it never open... same situation also on Teams, thank you in advance...

Replies (1)

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Hi Karol,

HTML5 maps should load in all of those browsers. This looks like an issue with the specific map you are trying to view. Sometimes maps get corrupted or have other issues that can cause the HTML5 viewer to get stuck. If you can share the map that will help us troubleshoot the issue. Please open a support ticket using the following link: https://www.mindmanager.com/en/support/contact/

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Hi Sia,

Thank you for your answer, i have attached the test map and aslo the second screen with this file.

i have just notice that when i open the file from local path, it works fine, but if i open the same map but not by double-click from Windows Explorer but from sharepoint it want open, the browser is the same, file is also the same.

Doeas it sound llike some Sharpoint setting issues?

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Hi Karol,

Yes, if it's working in the other scenarios then it's a SharePoint issue. One of our team members just posted a tutorial on how to embed maps on SharePoint, you can check it out here: https://community.mindmanager.com/topic/116-does-anyone-leverage-mindmanager-maps-on-sharepoint

This assumes you are an Enterprise customer with access to the MindManager Sharepoint app viewer.

If you need more assistance please open a technical support ticket.

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