Login with new mail not possible

Florian B. shared this question ago

Answered

We have a user who received a new username (mail address) and we also created a new entry in the license portal for him.

But when you enter the new mail address for login in the MindManager 25 client, it always uses the old address by default.

How can the application cache be deleted. Deinstallation and installation of software we already tried and didnt solved the problem.

Side note: your chat bot for support request on the web page is defect. Everytime you want to do something it crashes with an error message.

Replies (1)

Marian K.

Admin

● 34 days ago

Hi Florian,

If you your end-user is still experiencing this issue, try deleting the WebView2 cache -

C:\Users\username\AppData\Local\Mindjet\MindManager\25\WebView2

Thanks for the feedback about the chat bot issues, I will pass it along to our support team.

Best regards,

-Marian

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Florian B.

New User

● 27 days ago

Hi Marian,

thanks for the information. We already completely remove the installation from the machine with a deletion program from MindManager. So in this case this folder was also deleted. Or do you think that can make a difference?

Right now I cannot see why the software always automatically switches the login e mail address. I am definitly sure that it is a software issue and not a license issue.

One other hint: when you use mail communication with the support team and you answer to an e mail, you always get your own e mail back as an reply. Should be checked and removed.

Thanks for your help.

Kind regards,

Florian

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