Outlook Syncing Issues

Douglas O. shared this question ago

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I can't get mindmanager (v18) to sync with my Outlook365 (windows10). It seems to want to point to an older non-exchange outlook account that I thought I had removed. I can't figure out how to 're-point' to the appropriate outlook exchange account. I can take an item from Outlook and it'll populate on a Map but it will not be able to sync. See attached message "Mindjet MindManager clould not synchronize one or more outlook items. The items might belong to a different Outlook account, or they might have been deleted or moved."

I have deactivated the add-in in both MM and Outook, restarted, repaired, and removed MM and reinstalled, etc. to no avail.

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Replies (1)

Andreas L.

MindManager Expert

● 3 years ago

Hi Douglas,

please repair MindManager in the Windows control panel. Deinstallation is not necessary.

Correct version is MM 18.2.109

Check the deactivated add-ins in Outlook options

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Best, Andreas

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Douglas O.

New User

● 3 years ago

I have done this multiple times before I even tried uninstalling to no effect. I still get the error. I believe it is trying to sync with a previous outlook profile that is no longer in place and I believe I've removed but it's still trying to go there....?

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Douglas O.

New User

● 3 years ago

Should I delete the dll's in the program files folder and try to 'repair;'?

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Douglas O.

New User

● 3 years ago

Okay - I finally got it to work - it was the multiple profile 'thing'. I ended up having in outlook to go to "Account Settings" > "Manage Profiles" > "Show Profiles" > "Remove Profile" for the old profile that I was no longer using. It probably would have worked if I just changed the default profile (which was still the old one before removal). I then disabled the add-ins on both sides. Closed both apps, opened back up, added them back in. It took a few minutes for some reason but now the syncing is working. Phew!! Back in business.

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Andreas L.

MindManager Expert

● 3 years ago

Hi Douglas,

there is a tool to remove all MindManager data in the registry

Best, Andreas

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